Company Name Godrej
Division Godrej Security Solutions
Designation Sr. Executive/ Assistant Manager - Service (PSP)
About the Business
Godrej Security Solutions has been conferred as the only brand in the security industry to have been nominated and won the coveted Super Brand status for being the Best Brand in Security Systems. Today, we have graduated from simple Lever and Tumbler Locks several years ago to Modern, Intelligent Technologies. Some of our products are Safes, fire resistant safes, lockers, banking automation products, electronic security systems X-ray baggage scanners, biometrics and access control systems, road blockers and Marine solutions.Job Profile
1. Total Customer satisfaction through service;
2. Systems & Process management;
3. Monitoring & Inventory Management
4. Management of Collectibles-.
5. Skill management
The person will be handling the service function at the branch including installations & contracts for special projects. The incumbent will be responsible for:
1. Achieving the service DS;
2. Co-ordination with call center for service delivery support & review delivery parameters;
3. MIS & Control;
4. Co-ordinate Projects.
5. Monitor projects & installations at Customer place & Inventory Management.
6. Management of Collectibles- (O.S. and statutory forms).
7. Skill management of service team
8. Appointing and Development for ASP Network in Central and Eastern U.P
9. Call monitoring on daily basis
10. Client & Channel Management
11. Team Handling & Manpower Management
Qualification Details Essential Qualification: Diploma / B.E. - Mechanical Preferred Qualification: - Experience Details Essential Experience: Min 1 year (for BE) / Min 2 years (for Dip) Preferred Experience: Relevant experience in Service Special Skill Essential :
1. Customer orientation;
2. Communication Skills;
3. Technical skills
1. Relationship Management
How To Apply:-
Interested and eligible candidates apply this position